FAQs

What is Verge Valet™?

Verge Valet™ provides you with access to bulk and/or greenwaste collections at a time convenient to you. It is available all year round; replacing the set-date bulk and/or greenwaste collections that were previously offered by your council.

Verge Valet™ is available in the following council areas:

  • Town of Cambridge
  • Town of Cottesloe
  • City of Fremantle (bulk waste only)
  • Town of Mosman Park
  • Shire of Peppermint Grove
  • City of Vincent
  • City of South Perth
  • Town of Victoria Park
How do I book a Verge Valet™ collection?

Bookings can be made here.

If you are unable to book online, you can book over the phone. Call the WMRC Recycling Hotline on 9384 6711.

What is accepted for a Verge Valet™ bulk waste collection?

Bulk Waste

Verge Valet™ accepts most items for collection. Generally, things that the Verge Valet collection team cannot collect are listed in the right column below. These items will be left behind if put out for collection, and a non-conformance notice will be issued – this is for the safety of our team.

Each collection must be no more than 3m3 (3m x 1m x 1m). Items must be less than 1.5m in length to be easily picked up and put into the collection truck. We understand this may not be possible for bulky furniture items.

Bulk waste collections are not available in the City of Subiaco

Accepted items:                                                 Items NOT ACCEPTED:                                                                      
Air conditioners NO asbestos products
BBQ’s (not gas bottles) NO batteries
Bicycles NO beanbags
Bulk polystyrene NO building materials (brick, rubble, concrete, tiles, pavers, sand etc.)
Bulky toys NO car oil & fuel
E-waste (TVs, computers, accessories) NO two stroke & petrol lawnmowers
Fencing (timber & steel only) NO food
Floor coverings (linoleum, carpet) NO medical waste or personal hygiene products
Fridges/freezers (doors removed or taped shut) NO glass panels (eg. tabletops, mirrors & window panes)
Garden hoses NO hazardous materials (flammable, toxic or corrosive liquids)
Household furniture (no glass) NO paint
Mattress/es (not accepted in Town of Cambridge) NO dirt, soil, sand & mulch
Mattress bases NO tyres
Plant pots NO vehicles, car bodies, car parts
Scrap metal How much can I put out per collection?

Small electrical goods
Timber (not garden waste; max. 1.5m length)
White goods (doors removed)
Wire/strapping

Please note: Many bulk waste items that are not accepted in a Verge Valet™ collection may be taken to a local recycling centre. These are:

What is accepted for a Verge Valet™ greenwaste collection?

Greenwaste

Not available in City of Fremantle

Accepted items:                                                 Items NOT ACCEPTED:                                                                      
Branches NO items longer than 1.5m or branches over 300mm diameter
Flowers NO asbestos products
Leaves, weeds & grass clippings NO building materials
Palm fronds NO chemically treated or painted/stained timber
Twigs NO dirt, soil, sand & mulch
3m3 per collection booked

Diagram showing how to calculate three cubic metres

NO fencing materials*
NO household rubbish
NO plant pots/garden hoses*
NO plastic bags containing greenwaste**
NO rocks, bricks & rubble
NO turf
NO items included as part of bulk waste collection

* These items can be collected as part of a bulk collection.

If you are worried about small, loose items blowing around, please place them under your branches or twigs. You may also place loose items in an open cardboard box (which may be returned to your property after collection), or under a weighted tarpaulin.

How far in advance do I need to book?

You can book up to 8 weeks in advance. We recommend booking as early as possible as collection dates can fill up. Dates that are no longer available will be removed from the website.

Please note that Verge Valetcollections are not available on public holidays.

How can I change or cancel my booking?

We get it, life happens.

You can change, cancel, or postpone your booking by 3:30pm on the business day before your collection date if you have set up an account on the booking system. Make a change or cancellation online here.

If you have not set up an account, you can phone us on 9384 6711 during business hours.

Please let us know by 3:30pm on the business day before your collection, or you will lose your collection allocation.

How many collections can I book using Verge Valet™?

Check the table to see how many collections you are entitled to each financial year. Collections reset on 1 July.

Council Number of bulk waste collections Number of green waste collections
Town of Cambridge 2 1
Town of Cottesloe 2 1
City of Fremantle 1 N/A
Town of Mosman Park 2 1
Shire of Peppermint Grove 3 3
City of South Perth 1 2
City of Subiaco N/A 3
Town of Victoria Park 2 1
City of Vincent 2 collections total

You may swap your bulk waste collection for a green waste collection if you prefer (excluding Fremantle and Vincent*)

City of Vincent properties can have two bulk waste collections or one bulk and one green waste collection. City of Vincent properties cannot have two green waste collections.

You may choose to purchase additional collections through Verge Valet Extra. This is a pre-paid collection service that follows the same terms, conditions and guidelines as Verge Valet™. To book, follow the regular booking process and select the ‘Verge Valet Extra’ checkbox. You will receive an invoice by email.

Can I book more than one collection at a time?

Yes, if you have the allocations available you may book multiple collections. Check your available allocations by searching your address here.

Place your bulk waste and green waste out for collection in two separate piles, even if they are scheduled for collection on the same day. Mixed piles will not be collected.

I don’t want to use my verge. Where else can I place my items for collection?

If you don’t want items sitting on your verge, or there is no space due to vegetation, you can place your items at the end of your driveway, close to the street. Please note that our collection team are unable to enter your property. They will not come past your letterbox.

If you don’t have a verge or a driveway, please contact our team on 9384 6711 and we will discuss a suitable place for your items.

I live on a road with busy street parking/other obstructions. How can I make sure my waste is accessible?

The Verge Valet™ team use bobcats to collect your waste, so they’ll need to be able to access the verge. If a collection is blocked by cars on the street the team may not be able to complete the collection.

For example: in this image, the area marked with a cross is blocked in by trees and cars. There is no way for the team to access the waste if it’s placed here.

The area marked with the green tick is perfect. It’s accessible and there is room to manoeuvre from the road and the driveway.

If you live in the City of Vincent or the Town of Victoria Park, your council may be able to assist by placing out traffic cones to prevent cars parking in the way. Contact vergevalet@wmrc.wa.gov.au to enquire. Please try to give at least one week’s notice before your scheduled collection date.

How can I stop people dumping their items on my pile or making a mess of it?

If you’re concerned about people adding to your Verge Valet™ collection, we recommend placing your waste items out as close as possible to the collection date. Placing the waste out the day or evening before will help minimise the risk of any illegal dumping.

If someone does dump their items on your pile, please let us know as soon as possible before your collection so we can investigate.

It can be helpful to take a photo of your waste after you’ve placed it on the verge so we have evidence of what is yours and what has been dumped by others.

Does the pre-booked service mean items don’t get recycled or reused?

No. All items collected through Verge Valet™ are sorted offsite to maximise recovery of materials. And by separating any metals, whitegoods, mattresses and e-waste from your furniture or general junk, you can help us recover and recycle as much as possible. On average, we are able to recover 85% of the bulk waste materials collected through Verge Valet™. 

Before booking Verge Valet™, we encourage you to look for other ways to reuse items that are in good condition. Eg:

More ways to ensure items go to a good home can be found on our Repair and Reuse Options page.

 

Who can I contact about Verge Valet™?

Your council should be able to answer basic questions about the service and view any existing bookings:

Town of Mosman Park – 9383 6600 (8:30am – 4:30pm Mon-Fri)

Town of Cottesloe – 9285 5000 (8:30am – 4:30pm Mon-Fri)

Town of Cambridge – 9347 6000 (8:00am – 5:00pm Mon-Fri)

Shire of Peppermint Grove – 9286 8600 (8:30am – 5:00pm Mon-Fri)

City of Vincent9273 6000 (8:30am – 5:00pm Mon-Fri)

City of Fremantle1300 MY FREO (8:00am-5:00pm Mon-Fri)

City of South Perth9474 0777 (8:30am – 4:30pm Mon-Fri)

City of Subiaco – 9237 9222 (9:00am – 4:30pm Mon-Fri)

Town of Victoria Park9311 8111 (8:30am – 5:00pm Mon-Fri)

 

For more complex questions, please contact either of the following:

WMRC Recycling Hotline – 9384 6711 (8:30am – 4:30pm Mon-Fri)

Verge Valet™ Collection Team – 6336 7223 (9:00am – 5:00pm Mon-Fri)

My question is not listed here

If you have a general question about Verge Valet™, contact the WMRC at 9384 6711 or vergevalet@wmrc.wa.gov.au

Change your booking or check how many allocations you have left here.